Easy Feedback Token — your feedback moves the world
Companies encourage feedback because it’s a strategic tool to achieve excellence and improve sales and reputation as well. More resources and channels are used to collect feedback, such include: in person, by phone, chats, messaging apps, web forms, forums, emails, social network, among many others. These channels should serve to: 🔗 Listen by paying attention to suggestions, opinions, and complaints of customers. 🔗 Respond swiftly as customers don’t want to withstand long waits. 🔗 Offer solutions as all the above are not useful if in the end companies can’t respond. 🔗 The people managing the customer care channels should have quality training and be capable of managing the tools that they use. Challenges with feedback for companies. 🔗 Mostly it’s the lack of resources. 🔗 The other is unfair complaints by customers who only want to damage their reputation and ruin the human and economic effort of the company. 🔗 Lack of internal control to centralize and analyses the infor...